zg77's Privacy Policy

1 Introduction & Purpose

zg77 operates a safe and entertaining platform for Bangladesh's online gaming community. We place the highest importance on our users' privacy. This privacy policy explains what types of information we collect, how that information is used, who it may be shared with, and what measures we take to protect your information.

By using this platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy may change from time to time. For any significant changes, we will notify you by posting a notice on the platform. The updated version of the policy will be available on this page.

2 What Types of Information We Collect

During the process of registering and using services on the zg77 platform, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (applicable for identity verification)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, and Upay account numbers (for transaction processing)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical and Usage Information

• IP address and device identifier
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming activity, betting history, and win/loss records
• Information collected from cookies and similar technologies

2.4 Communication Information

• Messages and complaints you send to customer support
• Conversations conducted via live chat or email

3 Methods of Data Collection

We collect information in the following ways:

• Directly provided information: What you provide through account registration, filling out forms, or contacting customer support.
• Automatic collection: When you use our platform, certain information is automatically collected through cookies, log files, and similar technologies.
• From third parties: Payment processing services (such as bKash, Nagad, Rocket, Upay) may share limited information with us to confirm transactions.

4 Purpose of Data Use

We use the collected information for the following purposes:

• Creating, managing, and verifying accounts
• Processing financial transactions and managing deposits/withdrawals
• Ensuring platform security and preventing fraud
• Meeting legal obligations and implementing responsible gaming policies
• Providing customer support and resolving your complaints
• Improving the platform and enhancing user experience
• Diagnosing and resolving technical issues
• Sending relevant information and updates (subject to your consent)

5 Data Sharing & Disclosure

zg77 does not sell or rent your personal information. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Third-party service providers engaged for payment processing, technical infrastructure, and customer service management may receive information to the extent necessary. These partners operate under strict confidentiality agreements and may not use the information beyond the assigned work.

5.2 Legal Requirements

Necessary information may be disclosed to authorities in response to court orders, government directives, or legal obligations.

5.3 Security and Fraud Prevention

Information may be shared when needed to protect platform security, prevent illegal activity, or safeguard users.

6 Data Protection Measures

We apply industry-standard technical and administrative measures to protect your information:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Secure Data Storage: Stored information is kept in encrypted databases and only authorized staff can access it.
• Regular Security Audits: Our systems undergo regular security audits.
• Access Control: Access to data is restricted to staff who need it for their specific role.
• Training: Our staff receive regular data protection training.

However, we must acknowledge the technical reality that no method on the internet is 100% secure. Nonetheless, we are committed to ensuring the highest level of protection.

7 Cookie Policy

Our platform uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality — maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and settings.
• Analytical Cookies: Collect platform usage statistics to help improve our services.

7.2 Cookie Control

You can disable cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

8 Data Retention Period

We retain your information for as long as your account is active or as necessary to provide services. Even after account closure, certain information may be retained for the following reasons:

• Fulfilling legal obligations and resolving disputes
• Regulatory requirements related to financial records
• Fraud prevention and security records

Once the need for retention ends, we securely delete or anonymize the information.

9 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information.
• Right to Restrict Processing: In some cases, you may ask us to limit the processing of your information.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Data Portability: Where applicable, you may request your information in a structured format.

To exercise these rights, email us at [email protected]. We will respond to your request as quickly as possible.

10 Protection of Minors

zg77 is a platform only for those aged 21 or above. We do not knowingly collect information from any minor. If we receive evidence that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor has registered on our platform, please contact us.

11 International Data Transfers

In some cases, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the relevant service providers apply security measures equivalent to the protection standards described in this policy.

12 Third-Party Links & Services

Our platform uses third-party services (such as payment gateways). These services follow their own privacy policies. We are not responsible for the privacy practices of third parties and recommend that you read the privacy policy of the relevant service.

13 Policy Changes

We may update this privacy policy from time to time. For any significant changes:

• A special notice will be published on the platform.
• Registered users may be notified by email.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after changes will be considered as your agreement to the updated policy.

14 Contact

For any questions, complaints, or requests regarding your information related to this privacy policy, please contact us:

Our privacy team will try to respond to your request as quickly as possible after receiving it. Complex requests may take more time, in which case we will keep you informed.